Privacy Policy

Effective Date: Sep 01, 2024

At Siksha Vrikshit, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, https://sikshavrikshit.com, or use our services. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect both Personal Information and Non-Personal Information to provide you with tailored services, improve our offerings, and ensure the smooth functioning of our website.

a. Personal Information:

We collect personal information directly from you when you interact with our services, including:

  • Identification Data: Full Name, Date of Birth, Gender.
  • Contact Information: Email Address, Phone Number, Residential Address.
  • Educational Information: Student’s current grade, academic preferences, learning needs.
  • Payment Information: Credit/Debit Card details (processed securely through third-party payment processors), billing information.
  • Login Credentials: Username and password if you register for an account.

This information is essential for us to provide academic tutoring, tute coaching, life coaching, digital empowerment and language enablement services that meet your specific needs.

b. Non-Personal Information:

We collect non-personal information automatically when you visit our website, including:

  • Device Information: Type of device, operating system, and browser used.
  • Usage Data: Pages viewed, time spent on pages, navigation patterns.
  • Technical Information: IP address, cookies, log files, and referral links.

This helps us monitor website performance and improve user experience.

2. How We Collect Information

We collect your information in the following ways:

  • Directly from You: Through forms on our website, during consultations, or while registering for courses.
  • Automatically: Through cookies and tracking technologies when you interact with our website.
  • Third Parties: We may receive information from third-party services like payment processors and analytics providers.

3. How We Use Your Information

We use your information to:

  • Provide Services: Tailor academic tutoring, tute coaching, life coaching, digital empowerment and language enablement to your academic and personal needs.
  • Communication: Send updates, respond to inquiries, and notify you of service changes.
  • Improvement and Personalization: Analyze usage patterns to improve our website, services, and offerings.
  • Billing and Payments: Process payments for courses, track billing history, and provide invoices.
  • Marketing: Offer personalized content, promotions, and special offers, if you opt-in to receive marketing communications.

4. Legal Basis for Processing Information

We process your information on the following legal grounds:

  • Performance of a Contract: To deliver the services you have requested, including tutoring, coaching, and personalized content.
  • Legitimate Interests: To monitor, analyze, and improve our services and user experience.
  • Consent: Where you have given explicit consent for us to process your personal data for marketing or other non-essential purposes.

5. Sharing Your Information

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your data in the following situations:

  • Service Providers: We use third-party vendors for payment processing, email distribution, and analytics. These providers have access to your data only to perform specific tasks and are bound by confidentiality agreements.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.
  • Legal Compliance: We may share your information to comply with legal requirements, enforce our terms, or protect the rights, safety, and property of Siksha Vrikshit and our users.

6. How We Protect Your Information

We use various security measures to protect your personal information, including:

  • Encryption: We use industry-standard encryption protocols to safeguard sensitive data, such as payment details.
  • Access Controls: Only authorized personnel have access to your personal data.
  • Data Retention: We store your personal information only as long as necessary for the purposes described in this policy or as required by law.

However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and deliver targeted advertising. Cookies are small files stored on your device that help us remember your preferences and improve site functionality.

You can control cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Your Data Protection Rights

As a user of our website and services, you have the following rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Request corrections to any inaccurate or incomplete information.
  • Erasure: Request the deletion of your personal data, subject to certain legal exceptions.
  • Restriction: Request the restriction of processing in certain circumstances.
  • Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Objection: Object to the processing of your personal data in certain situations, such as for direct marketing.
  • Withdraw Consent: You have the right to withdraw consent for us to process your personal information at any time.

To exercise any of these rights, please contact us at support@sikshavrikshit.com.

9. Children’s Privacy

Siksha Vrikshit is dedicated to protecting the privacy of children. We do not knowingly collect or solicit personal information from children under the age of 16 without the consent of a parent or guardian. If we discover that we have unintentionally collected personal data from a child without proper consent, we will delete the information as soon as possible.

10. International Data Transfers

As Siksha Vrikshit is based in Australia, your personal information may be transferred to, stored, and processed in Australia or other countries where our service providers operate. We ensure that any transfer of your data complies with applicable privacy laws and that adequate safeguards are in place to protect your privacy.

11. Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Siksha Vrikshit
Email: support@sikshavrikshit.com
Phone: +61 0402886076
Address: Tarneit, Melbourne, Australia